Information available from New Inn Pharmacy under the Freedom of Information Act model publication scheme.

Information covered by this scheme is only about the pharmaceutical services we provide under contract to the National Health Service.

Class 1 – Who we are and what we do.

New Inn Pharmacy is an independent community pharmacy serving New Inn, Pontypool and surrounding area.

The registered office is at:

110 The Highway, New Inn, Pontypool, Torfaen, NP4 0PJ.

Telephone/fax : 01495 763504

The company employs registered pharmacists to manage the pharmacy.

The company may also employ locum pharmacists.

Fully trained staff support our Pharmacists.

Details of key personnel at individual pharmacies may be obtained from our registered office. Some information will be withheld, including personal, sensitive and confidential information about individuals that is protected by the Data protection Act.

A map detailing the location of the pharmacy can be found on the contact us section of our website click here Our opening hours can be obtained by visiting our contact us page and are also detailed in our practice leaflet available from the pharmacy.

Class 2 – What we spend and how we spend it.

All patients living in Wales registered with a general practitioner based in Wales are entitled to free prescriptions.

No charge is payable for drugs or appliances supplied on a WP10 prescription. Charges may be applicable to some patients presenting non-Welsh prescriptions for dispensing in Welsh pharmacies, however many patients presenting non-welsh prescriptions may be exempt from prescription charges if they fall into certain categories. Full details of patients entitled to free English prescriptions can be obtained from NHS Direct. Telephone 0845 4647.

New Inn Pharmacy is contracted to provide NHS services. Full details of remuneration for these services can be obtained from the Prescription Pricing Authority or can be viewed using the online version of the Drug Tariff.

Information in this class will be published only where it does not and is not likely to adversely affect the commercial position of the firm or practice.

Class 3 – What our priorities are and how we are doing

We aim to provide the highest standards of pharmaceutical service in the locality we serve. We endeavour to make our services available to all patients. We provide free home delivery services (non NHS service) to all patients that are unable to access the pharmacy. Our pharmacists and staff are fully trained in accordance with their roles and adhere to clear standard operating procedures. These procedures are designed to ensure the quality and safety of the services we provide.

Our pharmacy is routinely inspected by members of the General Pharmaceutical Council, Aneurin Bevan Health Board and the Community Health Council.

As a part of our NHS Pharmacy Contract we carry out: An annual practice audit and make improvements where necessary. An annual multi-disciplinary audit as required by Aneurin Bevan Health Board. An annual Patient Satisfaction Survey, results and outcomes of the surveys are held at our registered office.

Class 4 – How we make decisions


Class 5 – Our policies and procedures

New Inn Pharmacy Standard Operating Procedures Health and Safety policy Complaints procedures (including those covering requests for information and operating the publication scheme) Confidentiality and Data Protection policies

Class 6 – Lists and Registers


Class 7 – The NHS services we offer

Dispensing of drugs, medicines and Drug tariff listed appliances

Patient medication records

Services to care homes

Minor ailments schemes

Repeat dispensing schemes

Disposal of unwanted medicines

Health Promotion Advice

Signposting Information

Support for self-care & Advice from the pharmacist

Smoking cessation support

Medication use Reviews

Supervised Administration of Methadone/Subutex

Torfaen Medicines Administration Service

Further details can be found on the services section of our website: services we offer

NHS Funded services are provided free of charge to patients. Drugs and appliances dispensed on WP10 prescription forms are free of charge to patients. Drugs and appliances dispensed on non-welsh prescriptions carry a levy for some groups of patients. See notes above.

Health promotion and patient information leaflets are available at our pharmacy free of charge.

Get in touch!

New Inn Pharmacy
110 The Highway,
New Inn,

Tel: 01495 763504
Fax: 01495 763501