NHS Wales Common Ailments Service

The common ailments service offers patients access to free NHS advice and treatment for common ailments that cannot be managed by self care. The service offers an alternative to making an appointment with the GP to discuss the following 26 conditions.


  • Acne
  • Athletes Foot
  • Backache (acute)
  • Chickenpox
  • Cold sores
  • Colic
  • Conjunctivitis (bacterial)
  • Constipation
  • Dermatitis (dry skin)
  • Diarrhoea
  • Dry Eye
  • Haemorrhoids
  • Hayfever
  • Head Lice
  • Indigestion
  • Ingrowing toenail
  • Mouth Ulcers
  • Nappy rash
  • Oral thrush
  • Ringworm (Intertrigo)
  • Scabies
  • Sore throat
  • Teething
  • Threadworm
  • Vaginal thrush
  • Verruca

Who is it for?

The service can be used by any patient who lives in Wales or is registered to a Welsh GP practice.

The patient must be able to attend the pharmacy in person.

If you are suffering with an eye conditions you should visit a local optometrist (optician) for a free NHS eye examination in the first instance.

Sometimes our pharmacists may need to refer you to your GP or another healthcare professional if they are unable to treat your condition.

Can anyone use the service?

Patients can either be referred by their GP or other healthcare professional or can self-refer to this service.

If you are unsure whether you need to use this service or see your doctor, please speak to our Pharmacists for advice.

What to expect

To use this service you must register with a pharmacy.

You can register at the pharmacy (but you can choose to move to another pharmacy at any time if you need to use the service again).

You will have a private consultation with our pharmacist in one of the pharmacy’s consultation rooms, this will usually take around 10 minutes.

You do not need to make an appointment but you may need to wait to see the pharmacist at busy times.

Your doctor (GP) will be sent information about the advice and treatment you have received.

Before using this service please read more information about NHS Choose Pharmacy. Click here to download PDF.

Order Your Repeat Prescription

Common Ailments Service

Patient Registration Form

How to find us! Map and Contact

Get in touch!

New Inn Pharmacy
110 The Highway,
New Inn,

Tel: 01495 763504
Fax: 01495 763501
Email: enquiries@newinnpharmacy.com